Does Kaas Tailored Have a Strategic Plan Document?

Do we have a strategic plan document? Absolutely not. This is an area where I am super weak. At Kaas Tailored, the reality of our business is that we have everything on the wall, and this is intentional. We use a Visual Management System (VMS). Our Visual Management System is based on one of our values: that we want to know and show the truth. We know that human beings can take in a lot of information through their eyes, so we put our plans on the walls, so our team can know the truth.

How are Employees Involved in Setting Strategy?

At Kaas Tailored, we use several thinking models to communicate our strategy with our employees. Thinking models are tools we’ve adopted to help us make sure we can communicate across a diverse group of people to be able to create meaning. Thinking models help speed up the process of understanding, and they create a shared way of communicating so that everyone understands. At Kaas, we use thinking models like “today, tomorrow, day-after-tomorrow,” KRAF, and the Laws to Outcome model.

What is a Daily Management System?

At Kaas Tailored, when we say Daily Management System, we’re talking about the things we do every day, week, month, every quarter, and annually to make sure that we know the truth. The whole goal of this system is to make sure that we are creating value, and that value creation never stops. We call that flow.

How did your team react as they transitioned from making furniture to making PPE?

It has been probably our toughest season, but we’ve experienced the most growth. There’s an idea that you count as joy, trials that you might experience. This is a trial. I know there’s a bunch of shit that’s going down for all of you. I know there’s a bunch of tough stuff coming our way, your way. I also know that in 10 years, those who actually look back on this with a sweet memory, there’ll be something in this time where we gathered together, and we became stronger people.

How Do You Measure Waste as You Pivoted From a Well-built Process to a New Process?

The waste is actually the same. Overproduction, transportation, motion, waiting, processing, inventory, and defects are all the same 7 wastes. Thankfully, those are universal. Our friends who are in healthcare have the same waste. Our friends who do design for Nordstrom have the same waste. The good news is that once you understand that waste is present and is the enemy of value, then wherever you go, you start to see it everywhere.